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Return to shopFAQ
Shopping Information
Use the search bar or browse our beauty and skincare categories to find your desired product.
Yes, simply click the heart icon on a product to save it to your wishlist.
Product availability is displayed on each product page.
Yes, you can place an order without creating an account by using guest checkout.
Payment Information
We accept the secure payment methods displayed at checkout.
Yes, payments are processed through secure third-party payment providers to protect your information.
Yes, enter your valid coupon code at checkout to apply the available discount.
Please try again or use another payment method. Contact our support team if the issue continues.
Order Returns
We accept eligible returns according to our return policy. Opened or used cosmetics may not be returnable for hygiene reasons.
Contact us at info@shadeuotcosematics.com with your order details to request a return.
Return shipping costs depend on the reason for the return. We cover shipping for incorrect or defective items where applicable.
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Yes, exchanges may be available for eligible items, subject to product condition and availability.